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The Best Defense is a Good Offense . . .
Since when did bankruptcy become a strategy? Declaring Chapter 11 bankruptcy in order to solve poor business performance seems to be a growing trend, especially among the US airlines. The recent news...
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How Corporate Culture is Formed . . .
The behaviour you ignore is the behaviour you condone! There is much talk about the concept of “corporate culture” in today’s business and academic press. A recent Google search for the phrase...
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PROFIT, PROFIT, PROFIT . . . Service, Service, Service
It seems that, after banks, airlines have become the most hated companies for customers to deal with. I’ll bet there is not one person reading this blog that hasn’t had multiple bad experiences with...
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